Q: I’ve been sick, injured, or caring for a family member and don’t have the energy to deal with making sure billing is correct because my bills are confusing, inconsistent and not what my insurance told me. Can you step in?
A: That’s exactly who this service is for. We act as your advocate so you can focus on recovery, caregiving, or daily life.
Frequently Asked Questions
Q: I’ve had recent hospital visits, ER care, or outpatient procedures - am I a good fit?
A: Yes. Clients with recent medical activity in the past 90 days often benefit the most because the appeal windows and corrections are still open.
Q: Are there any insurance carriers you do not accept for advocacy?
A: We will review and advocate for all medical insurance carriers to include VA, Medicare and Mainecare, as well as secondary coverage policies.
Q: I’m not 100% sure there are billing errors and I don’t want to pay even more money on top of what I already owe in medical bills. How does this process work?
A: 70-80 % of billed claims contain errors, so if the bills don’t feel right, that’s usually a strong sign to take a second look. We offer a 30- minute documentation review and we will usually let our clients know during consultation if advocacy can help.
Q: I have stacks of bills and paperwork, but don’t have access to transportation or technology to provide documentation for review. I’m not comfortable mailing and I’d like to keep all my original paperwork. Am I still able to utilize your services?
A: That’s absolutely understandable and we can work with you by meeting at your home as part of the consultation for those who qualify within a certain radius. We have plenty of comfortable options we can discuss during the timeframe of your for future in-house visits.
Q: I’m interested in having you take a free look at my bills to determine if you think you can help. How do I get started?
A: Reaching out is simple and you can use whichever contact method you’d prefer. You can make an appointment through our website, fill out your contact information on our contact us page and we’ll contact you, or call directly at 207-852-2989. We will ask you a few questions and gather some documentation to help determine if we can help.
Q: Do you guarantee bill reductions or refunds?
A: No. Medical billing advocacy cannot guarantee specific outcomes. Each case depends on provider billing practices, insurance policies, and appeal timelines. What we do guarantee is a thorough, ethical review and professional advocacy within the agreed scope.